ijgolding

DECEMBER 11, 2014

So are the plaudits that Norwegian is receiving reflective of the experience? Norwegian’s website offers a wealth of insight into the strategy and culture of the business. Let me start with the online experience. It does what it needs to do, but does not offer the most intuitive of online user experiences.

Customer Experience 275

Customer Experience Airlines Travel Self Service 275

C3Centricity

SEPTEMBER 14, 2020

Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. Take a fresh look at space and consider it a blank slate.

Retail 194

Retail Trends Apparel Transportation 194

C3Centricity

APRIL 29, 2020

Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. Take a fresh look at space and consider it a blank slate.

Retail 177

Retail Apparel Transportation Trends 177

Qualtrics

OCTOBER 10, 2019

There’s staff selection and training, the way employees are managed and the degree of autonomy they have in their interactions with customers. On a more strategic level, there’s customer journey analysis, collection and interpretation of experience data, patterns in visit time and duration and so on.

Retail 34

Retail Travel Multi-Channel Fashion 34