ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Reviews Help Customers Find You.

Customer Engagement 81

Customer Engagement Engagement Hotels Advertising 81

ClientSuccess

DECEMBER 27, 2022

Utilize analytics and metrics to measure customer success and identify areas for improvement. Creating a Customer Success Journey Map is not only an essential tool for keeping customers engaged, but it can also be the difference between achieving long-term success or falling short of customer expectations.

Customer Journeys 52

Customer Journeys Customer Success Tips eBook 52

CSM Magazine

NOVEMBER 3, 2020

Staff, voters and customers remember those who have attempted to pull the wool over their eyes. 3 ways to improve customer service using Artificial Intelligence. AI for high resolution levels – customers simply want answers and they expect fast results, with or without a pandemic. About the Author. Established in 2014, EBI.AI

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

ShepHyken

DECEMBER 14, 2018

This figure demonstrates a responsible attitude towards cultivating a strong cyber security culture, given the fact that the overwhelming majority of respondents believe they have routinely tested cyber policies in place.

Customer Experience 105

Customer Experience Policies Government Customers 105

CustomerSuccessBox

JULY 19, 2022

It keeps the promises made during the sales process & onboarding and serves as the foundation of your customer relationship. Delivering results quickly gives customers confidence that they made the right decision and increases the likelihood that they will continue the partnership in the long run.

Customer Success 52

Customer Success B2B Customers Strategy 52

ClientSuccess

FEBRUARY 27, 2018

While it can be easy to onboard a customer and keep them stuck in a ‘customer-only lane,’ it’s important to realize that all departments have something unique to share with customers, and because of this the customer journey must travel between departments. What made the customer decide to renew?

Customer Journeys 40

Customer Journeys Metrics Case Study Customer Satisfaction 40

ClientSuccess

MARCH 27, 2017

The health score of a customer account is one of the most important metrics to consider. It brings together product usage, customer engagement, satisfaction, and overall likelihood to renew. eBook: Customer Success as a Culture: Customer Success Leaders Edition. 3 Keys to Restoring Customer Confidence.

Customer Success 46

Customer Success Net Promoter Score NPS Metrics 46