NobelBiz

JUNE 5, 2023

This challenge can be addressed by using market research tools and techniques, customer relationship management (CRM) systems, and data analysis methods. Call centers need reliable CRM systems, automated dialing software, and data analytics tools to drive successful lead generation programs.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Retently

APRIL 5, 2024

Self-service options, including self-checkout systems and digital information kiosks, empower customers with autonomy and skill, improving the shopping experience and the retailer’s operational efficiency. Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it. The result?

Retail 78

Retail Engagement Strategy Customer Experience 78

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

TechSee

JUNE 4, 2019

Contact Center Pipeline , the magazine for contact center professionals, reports that the number one challenge for contact centers in 2019 is the lack of suitable desktop tools, especially for CRM and collaboration. Gamification is an immersive, exciting experience that engages and motivates agents. Get in the game. Whisper coaching.

Call Center 117

Call Center Training Technology Gamification 117

NobelBiz

AUGUST 28, 2023

From outdated systems to integration complexities, tech challenges can disrupt the rhythm of seamless customer interactions. Knowledge Management Systems will agents with access to up-to-date information and resources, ensuring accurate and consistent responses across channels. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

SurveySensum

JULY 14, 2020

Adrian Swinscoe – Customer Service & Experience Advisor, Speaker, Workshop, Masterclass Leader. A keynote speaker, workshop leader, and consultant, Joey helps businesses design creative ways to engage customers – especially in the crucial First 100 Days® of the customer lifecycle. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132