ViiBE Blog

AUGUST 18, 2021

Creating a customer-centric business strategy. CRM , Customer experience. A customer-centric business strategy bases your company’s sales process on your customer’s needs, wants, and how they want to communicate. A customer-centric strategy could be a great way to bring it back to basics.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

Team Support

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. This platform is designed with customer-centric organizations in mind, aiming to help them cultivate strong relationships with their customers.

Tools 52

Tools Net Promoter Score Company Self Service 52

ViiBE Blog

AUGUST 27, 2021

These include Customer effort score (CES) , customer satisfaction (CSAT), as well as customer service KPIs like Net Promoter Score (NPS) and first call resolution (FCR). When combined, these factors can give you an overview of your overall customer experience.

Net Promoter Score 52

Net Promoter Score First Call Resolution Effort Score Knowledge Base 52

NobelBiz

DECEMBER 19, 2023

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. These data can be organized and analyzed to help better understand what’s happening in the call center .

Call Center 106

Call Center Management Contact Center Wait Times 106

Call Experts

APRIL 8, 2024

Average Handling Time (AHT): AHT measures the average time it takes for a call center agent to resolve a customer’s issue from the moment the call is answered to its conclusion. Lower AHT indicates quicker issue resolution. Higher CSAT scores indicate happier customers.

Call Center 52

Call Center Net Promoter Score NPS Average Handle Time 52

Magellan Solutions

AUGUST 1, 2021

Here are some indicators companies use: First Call Resolution. Customer Satisfaction. Net Promoter Score. Understanding who your customers are is critical to being a successful business, no matter what your size. They even call it the one number companies need to grow. .

Net Promoter Score 52

Net Promoter Score Company Call Center NPS 52

Call Experts

OCTOBER 19, 2023

Average Handling Time (AHT): AHT measures the average time it takes for a call center agent to resolve a customer’s issue from the moment the call is answered to its conclusion. Lower AHT indicates quicker issue resolution. Higher CSAT scores indicate happier customers.

Call Center 59

Call Center Net Promoter Score NPS Average Handle Time 59