Guest Post: What Will Customer Experience Post COVID-19 Look Like in Grocery Retail?
ShepHyken
OCTOBER 9, 2020
An Omnichannel Perspective. Consider this: a recent Harvard Business Review survey of 46,000 shoppers found that only 7% shopped exclusively online, 20% were store-only shoppers, while 73% moved across multiple channels. By using multi-channel, retailers manage each of them separately: offline, online, loyalty programs, etc.
Let's personalize your content