ChurnZero

APRIL 8, 2020

Creating customer advocates starts with building a customer-centric product that is laser-focused on both the customers’ needs and the customer experience. Once you have this ingrained in your company culture, you are already on your way to creating customer advocates. This means face-to-face too, where possible.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

Comm100

SEPTEMBER 22, 2016

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. This book will show you how to launch a proven framework through customer experience expert, Jeanne Bliss’s, five-competency model. The Ten Principles Behind Great Customer Experiences by Matt Watkinson. Loyalty 3.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

SurveySparrow

SEPTEMBER 29, 2023

It unites teams from different departments within a company to focus on a single, paramount objective: enhancing the overall customer journey. A customer experience workshop is basically like a friendly gathering where these team members sit down to solve a CX puzzle. They break the journey into memorable moments.

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132