CloudCherry

OCTOBER 17, 2019

From identifying the natural breakout of who your core growth customers are, to having a solid plan for what you are going to DO with your customer Insights, Lynn emphasizes the importance of looking for patterns. And, of course there’s that whole crazy idea of getting things right to begin with.

Customer Experience 231

Customer Experience Handbook Chief Customer Officer Course 231

TechSee

JUNE 16, 2022

As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

C3Centricity

APRIL 2, 2018

A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. Storytelling. Direction setting. This research is now a few years old and the world is changing fast.

Marketing 175

Marketing Handbook ROI Social Media 175

Kustomer

MARCH 10, 2022

Life doesn’t come with a handbook and no one can predict catastrophic world events that alter the course of business forever. The benefits of these awesome tools are limitless, as they give customer insights the agents wouldn’t typically see otherwise. Defying the Odds in Crazy Times.

Customer Service 98

Customer Service Self Service Handbook Policies 98

Gainsight

MARCH 9, 2020

As the authors of The Customer Success Professional’s Handbook , Ashvin and Ruben are two of the world’s foremost experts on the emerging customer success movement, its role in modern business, and best practices in both strategy and tactics. to drive better customer-centric decision-making.

Handbook 52

Handbook NPS Chief Customer Officer Metrics 52

Qualtrics

JULY 23, 2019

He’s also the Chief Research Officer for Researchscape International and has his Professional Researcher Certification from the Insights Association. Follow Jeffrey for the latest in MRI’s courses and statistical analysis. ( @JHenning ). Follow Kathryn for the latest insights in survey methods and research courses. ( @ResearchRocks ).

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147