Kustomer

JANUARY 5, 2023

Consumers expect a convenient, speedy response to their questions, without having to jump through hoops – all on the channels they prefer. Businesses must equip themselves with tools that allow them to deliver efficient omnichannel solutions and meet consumers’ instant-grat appetites. Introducing WhatsApp by Kustomer.

Self Service 98

Self Service e-support Chatbots CRM 98

Kustomer

FEBRUARY 29, 2024

Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks. One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify. Paul Ferrill, giving it a 3.0/5.0

e-support 52

e-support Feedback Multi-Channel Self Service 52

Kustomer

JANUARY 7, 2024

It doesn’t mean Intercom is a bad solution, in fact we think it’s an adequate software with plenty of upside — but there may be other tools on the market that better align with your business requirements. As a result, the final price you have to pay is unpredictable and can increase rapidly as a business starts to grow.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.

Self Service 52

Self Service Software Knowledge Base Social Media 52

Kustomer

SEPTEMBER 6, 2022

Read on to discover what social customer relationship management is and how to apply it in your business. In a CRM context, social data refers to the data generated when customers interact with your business through social media. What Is Social Data? Social CRM thus encompasses both elements of marketing and public relations.

Customer Relationship Management 98

Customer Relationship Management Customer relationships Social Media CRM 98

Kustomer

NOVEMBER 7, 2023

And with over 50,000 paying customers (largely small businesses with B2B transactional models), Zendesk is a respectable brand name. Using Kustomer for your entire helpdesk , you can: Deliver a consistent customer experience across all channels. Customize business logic and automate CX workflows.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

Oracle

DECEMBER 14, 2020

The business is integrated with a robust roster of messaging platforms, including Messenger, Instagram messages, WeChat, WhatsApp, Apple Business Chat, Google Business Messages, and SMS. This resulted in over 81% of all inbound customer conversations being conducted via messaging. The airline saw: 3.6x

Innovation 52

Innovation Self Service Company Software 52