Contact Center Technology User Experience Virtual Agent 
Uniphore
AUGUST 12, 2021
Alexa, Siri, Google Assistant—virtual assistants have transformed how we interact with technology and what we expect from it. Today’s most popular assistants offer a multimodal experience — the ability to interact on multiple channels — and are a major leap from the voice-only assistants that dominated the market just a few years ago.
AWS Machine Learning
MARCH 31, 2023
Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. These options are unsatisfying to callers who just want to ask an agent a question to get an answer quickly.
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TechSee
SEPTEMBER 21, 2023
However, today’s early Generative AI solutions lack context, and deliver a poor user experience. We are privileged to be trusted by over a thousand leading enterprises who have already deployed TechSee’s AI and visual assistance technology. Generative AI will be transformative for every enterprise.
CSM Magazine
SEPTEMBER 17, 2020
Conversational AI (aka intelligent chatbots or virtual agents) combines artificial intelligence (AI) and automation to streamline customer interactions across channels. Simplifying the creation and maintenance of virtual agents across the enterprise is critical. Essentially, it is what makes a Virtual Agent smart.
Uniphore
JULY 21, 2021
Why are so many knowledge bases inefficient to use when contact centers invest so much money in them? See where your contact center makes its mark or could use a little improvement. An “outside in” approach requires you to think about the user experience as you design, rather than just basic functionality.
AWS Machine Learning
AUGUST 30, 2023
QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. Generated answers can be modified to create the best experience for the intended channel.
BlueOcean
FEBRUARY 24, 2016
One of our most popular blog posts focuses on which contact center predictions from the past few years have come true in the world of outsourced customer service. With technologies like machine learning and artificial intelligence, we’re predicting that big call center data will become more highly optimized than ever before.
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