InMoment XI
FEBRUARY 8, 2024
As you look to improve your business, consider contact center optimization. What is Contact Center Optimization? Contact center optimization refers to the process of improving the efficiency, effectiveness, and overall performance of a contact center.
NICE inContact
JUNE 19, 2019
Headquartered in Richardson, Texas, Fossil Group is an American fashion designer and manufacturer of distinctive watches, wallets, handbags, accessories, and wearables for a variety proprietary and licensed brands. Three third-party call centers take calls during off hours and busy holiday seasons.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Vonage
AUGUST 11, 2015
Here are ten facts and what they mean for your contact center. It’s not surprising that there’s a multi-billion dollar bill attached to poor service. Phones still handle around 68% of all contact center communications. Social media channels handle just 3% of all customer communications. Think big.
Win the Customer
DECEMBER 14, 2015
Direct agent-to-customer communication is one of the most powerful methods of problem solving available in the contact center today. Even in the age of email and social media, there’s real power and effectiveness found in old fashion human-to-human conversation. Key Call Center Voice Technology Capabilities to Consider.
NICE inContact
DECEMBER 8, 2016
Years before this generation’s full influence will be felt, however, millennial preferences have already changed how contact centers think about customer experience. Even if your contact center has specific hours, make sure you have a back-up plan for how to handle customer service issues through the night. Speed Thrills.
Magellan Solutions
JANUARY 26, 2021
Lord & Taylor was acquired by fashion-rental startup Le Tote, and 25 days after both companies filed for Chapter 11 protection. As a company that has been providing e-commerce contact center services for over 14 years, we allow customers to reach out to your business using the most convenient method. . Lord & Taylor.
Playvox
MAY 25, 2023
Contact centers have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape.
Expert insights. Personalized for you.
260 
Let's personalize your content