InMoment XI

JANUARY 4, 2024

Consider incorporating interactive elements or entertainment to make the events more engaging. Net Promoter Score (NPS) What it is: NPS is a widely used metric that assesses customer loyalty by asking a simple question: “How likely are you to recommend our brand to others?” The average score represents the CSAT score.

Retail 260

Retail Customer Experience Effort Score Social Media 260

NobelBiz

SEPTEMBER 6, 2022

Recruit the right call center agents, improve communication, provide continuous training, use a unified call center solution and more. Read on to find the best strategies to reduce call center agents’ attrition. First, it is paramount to view the tedious work for the contact center agents.

Call Center 52

Call Center Contact Center Multi-Channel Training 52

Qualtrics

APRIL 29, 2020

Brands around the world have found themselves having to ramp up their digital efforts seemingly overnight. Effort — how easy or difficult was it for the customer to achieve their goal? The second key ingredient is effort… how easy or difficult was it for your customer to complete their task?

How To 36

How To Effort Score Self Service Retail 36

Kustomer

APRIL 8, 2021

Of these 12 questions, one of the most notable asks if the employee has a best friend in the workplace, as this is helpful for improved satisfaction scores. Obviously with Kustomer, in a contact center CRM platform, what are some of the things that they feel challenged with with their current tool set? What are they looking for?

Employee Experience 71

Employee Experience Culture Customer Journeys Employee Engagement 71

BlueOcean

FEBRUARY 25, 2019

You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)

Customer Experience 290

Customer Experience Effort Score Contact Center Training 290

Experience Matters

APRIL 7, 2015

Once again we had a great group of nominees, making the scoring difficult for the judges. Our consultants have helped customers to achieve successes such as: Recommendation rate driven to 94 percent, 30+ percent increase in NPS®, 90 percent renewal rate, and 96 percent low or very low Customer Effort Score. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SurveySensum

JULY 14, 2020

Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM). James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. Currently working at Qualtrics as a Sr. LinkedIn : [link]. Website : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132