Comm100

JUNE 5, 2018

As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it. It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly. How AI can be Used in the Contact Center. Advancing Customer Service.

Contact Center 121

Contact Center Call Center Self Service Chatbots 121

Talkdesk

DECEMBER 30, 2019

With 2019 coming to an end, it is now time to check the rear-view mirror, reflect on the evolving realities throughout this year, and to look further up the road as new trends set the pace of a decade ahead for contact centers and customer service strategy. Resolution 1: Equip Your Agents With the Tools to Succeed.

Contact Center 61

Contact Center Average Handle Time First Call Resolution Competitive Advantage 61

NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. Table of Contents What is Call Center Reporting?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

Myra Golden

APRIL 11, 2023

A whopping one-third of contact centers have laid off employees in the last 12 months, reducing their headcount by about 33%. Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. Learn more about Customer Service Master Class.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

VDS

SEPTEMBER 25, 2023

Genesys Cloud provides an all-in-one solution for organizations to manage their customer interactions across various channels in a seamless and efficient manner. Contribution to Digital Transformation The impact of Genesys Cloud extends to driving the digital transformation of your customer service strategies.

Customer Service 52

Customer Service Customer Service Strategies Trends Contact Center 52

NobelBiz

APRIL 3, 2023

As businesses strive to provide exceptional customer experiences, call centers have become an increasingly important part of the customer service strategy. Contact centers are responsible for handling customer inquiries and complaints while providing solutions.

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

Integrity Solutions

SEPTEMBER 28, 2023

The organizations that consistently forge and maintain strong customer relationships are those that are seen as authentic and that understand how and when (and when not) to leverage technology and automation to improve the customer experience. In This Post You Will Learn: What Does Customer Service Mean?

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110