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How To Preserve Your Contact Center QM Budget

Playvox

With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. But what’s the real value of a loyal customer?

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Unlock value within your contact center operations with our complimentary diagnostics survey

West Monroe

Gain high-level insights into the maturity of your contact center capabilities and ways to accelerate value realization based on West Monroe’s proven methodology and transformation experience across various industries and company sizes.

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The Leading Call Center Technologies to Watch For in 2022

TechSee

Companies are investing in their call centers to differentiate and personalize their brand and improve overall operational efficiency. And as with most things, all roads lead to technology. . What Is Call Center Technology? Advanced call center technologies go way beyond handling incoming or outgoing calls.

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Self-Service for Contact Center: The Definitive Guide

NobelBiz

Generally speaking, in the contact center space, people tend to look at the one-to-one interaction with an agent as the primary means of obtaining information about products and services. A functioning self-service system generally empowers clients with the tools and resources necessary for their inquiries.

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Contact Center AI – What’s out there?

Comm100

As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it. It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly. How AI can be Used in the Contact Center. Advancing Customer Service.

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My Top 5 New Year’s Resolutions for Contact Centers

Talkdesk

With 2019 coming to an end, it is now time to check the rear-view mirror, reflect on the evolving realities throughout this year, and to look further up the road as new trends set the pace of a decade ahead for contact centers and customer service strategy. Resolution 5: Get the Right Technology for the Job.

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How to Identify the Best Contact Center for Your Business

Advantage Communications

Outsourcing a major part of your business is never an easy decision, but when it comes down to something as important as your customer service strategy , it’s generally the right one.