TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Jim Iyoob, Chief Customer Officer at Etech Global Services.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

OCTOBER 26, 2020

The Future Of Business Is Customer-centric: 3 Pillars To Create A Customer-centric Strategy by Ilenia Vidi. Ceoworld Magazine) To become truly customer-centric companies should make these 3 pillars the key drivers to creating their customer-focused strategy. It’s like a three-legged stool.

Customer Service 90

Customer Service Contact Center Customer Centricity B2B 90

ShepHyken

MARCH 21, 2022

And right up there with that power is when customers create content (written and video) for the world to see. And even though the article is focused on retail, this concept can work in almost any industry. The Five Cs of Customer Service by Call Centre Helper Magazine. Follow on Twitter: @Hyken.

Omni-Channel 68

Omni-Channel Customer Service Self Service Retail 68

ShepHyken

DECEMBER 20, 2021

A cause or social issue contributes to the customer experience, especially with Gen Z. Proactive customer engagement from the contact center will turn reactive customer support agents into brand ambassadors. Customer Experience by Tyler Gallagher. AJ Brooks of Tulane University: 5 Ways To Create a Wow!

Customer Service 71

Customer Service Hospitality Contact Center Loyalty 71

ShepHyken

APRIL 25, 2022

Ultimately, according to the author, the app can become the “hub of your customer experience.”. Magazine) What makes a brand essential? These are the basics that all customers – of any type of business – want from the companies and people they do business with. Follow on Twitter: @Hyken.

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

ShepHyken

JULY 11, 2022

3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. Magazine) As the global marketplace shrinks and communication channels continue to evolve, competition is heating up. Then, think about this customer well into the future. This time, the focus is on the customer support center.

Customer Service 24

Customer Service Average Handle Time Metrics Social Media 24

ShepHyken

SEPTEMBER 6, 2021

The idea behind the article is to “delight” the customer, rather than to just serve them. A Customer Discovered Their $350 Lego Set was Missing Pieces. Magazine) Delight is maybe the most powerful thing you can do to generate loyalty among your customers. The Company’s Response Was Brilliant by Jason Aten.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26