CSM Magazine

FEBRUARY 20, 2018

One of the most disruptive technologies of our time is Artificial Intelligence (AI) which makes it possible for machines to learn from experience, adjust to new inputs and perform human-like tasks. Here are five ways AI harnesses the power to revolutionize the customer experience: Delivers proactive customer experiences.

Customer Service 40

Customer Service Contact Center Training Call Center 40

CSM Magazine

AUGUST 22, 2019

The customer service department is too often referred to as “just a cost center”. As experience overtakes price and product as a key brand differentiator, customer service is being recognized as the face of, and driver for, organization-wide strategy.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

Myra Golden

OCTOBER 26, 2016

Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. Meaning they will be more difficult.

How To 88

How To Social Media Customer Service Representative Contact Center 88

Myra Golden

AUGUST 27, 2016

Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. Meaning they will be more difficult.

Social Media 69

Social Media Customer Service Representative Contact Center Customers 69

Myra Golden

AUGUST 27, 2016

Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. Meaning they will be more difficult.

Social Media 40

Social Media Customer Service Representative Contact Center Customers 40

Myra Golden

OCTOBER 26, 2016

Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. Meaning they will be more difficult.

How To 40

How To Social Media Customer Service Representative Contact Center 40

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132