Myra Golden

OCTOBER 26, 2016

According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 88

How To Social Media Customer Service Representative Contact Center 88

Myra Golden

AUGUST 27, 2016

According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Social Media 69

Social Media Customer Service Representative Contact Center Customers 69

CSM Magazine

FEBRUARY 20, 2018

One of the most disruptive technologies of our time is Artificial Intelligence (AI) which makes it possible for machines to learn from experience, adjust to new inputs and perform human-like tasks. Increases contact center productivity. AI is a crucial part of improving both agent and customer experience.

Customer Service 40

Customer Service Contact Center Call Center Training 40

Myra Golden

AUGUST 27, 2016

According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Social Media 40

Social Media Customer Service Representative Contact Center Customers 40

Myra Golden

OCTOBER 26, 2016

According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40

How To Social Media Customer Service Representative Contact Center 40

CSM Magazine

AUGUST 22, 2019

Build, Retain and Empower the Ultimate 2020 Workforce: Streamline hiring and onboarding, augment your workforce with automation, knowledge systems and accurate sentiment analysis, and let workforce optimization guide you seamlessly into the future of contact center support. Senior Director, Customer Care, Hilton.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132