Contact Center Customer Care Customer Success Self Service 
COPC
JULY 25, 2022
Organizations can make self-service a more desirable option by developing an easy-to-use system that resolves issues efficiently. See how Amazon Web Services (AWS) automates voice and non-voice communication using natural language ML services in our upcoming webinar.
COPC
FEBRUARY 15, 2023
With digital self-service technology advancing at a phenomenal rate, why are interactions with chatbots and interactive voice response (IVR) systems still the sources of so many frustrating customer experiences? How do you ensure you aren’t frustrating customers with poorly designed IVR systems and chatbots?
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BlueOcean
OCTOBER 6, 2020
Great companies are regularly assessing the ongoing value of their partnerships – but how do you measure the true value your contact center outsourcer is delivering? Whether it’s your own culture that shifts over time or that of your outsourcer, keeping a pulse on cultural alignment in your outsourced contact center is essential.
GlowTouch
DECEMBER 10, 2020
Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? There is, of course, more to service, and the critical element there is the mobile factor.
Interactions
JULY 8, 2021
Today many brands are looking to improve customer experience and accelerate digital transformation by implementing Conversational AI applications–especially to support self-service in the area of customer care. Fundamental knowledge of customer communication and requirements are necessary for success.
Kustomer
OCTOBER 22, 2020
“As part of the reform, we decided, based on feedback from customers, we’re going to shift all our services from analog paper-based processes, into the digital age, so that we eliminate the need for a customer to physically have to visit our offices just to get a service,” said Chrappah. A Whole New Way of Working.
Natalie Petouhof
MAY 27, 2016
The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. If you are interested in learning about any of these reports or research, a speech or webinar on any of these or related topics, please reach out to me here ! DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research.
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