Uniphore
DECEMBER 17, 2021
The more healthcare consumers become comfortable with digital channels, the higher their expectations are for the same level of convenience, selection, and service they receive in other areas of their lives. healthcare market must continue to transform how they interact with consumers if they want to succeed.
Quadient
SEPTEMBER 28, 2020
In normal times customers are quite comfortable switching telecom providers if they feel the customer experience they are receiving does not meet their expectations. . With all of the turmoil surrounding Covid-19 you might conclude that consumers would shy away from adding further uncertainty to their lives by switching providers. .
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ProProfs Chat
NOVEMBER 29, 2019
They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. Live Chat Response Time/Wait Time Statistics. Primary reasons for customers to use live chat over the phone support are convenience (26.9%) and no wait times (34%).
Service Untitled
NOVEMBER 8, 2012
Medical and dental practices should provide their patients with positive customer experiences; after all aren’t we as patients still consumers who pay for services rendered either through our insurance companies or directly out of our debit accounts? Even waiting rooms have come a long way. Fortunately that has all changed.
Comm100
MAY 20, 2020
Today’s consumer wants choice. Worse still, if a customer reaches out on one channel, and then another, the agent has to spend time trying to find all the relevant information and piecing together the story from different channels. This slows down resolution speed and leads to much longer wait times. White Paper.
LiveChat
NOVEMBER 16, 2018
Content may be of many different types – blog posts, videos, white papers, case studies, and more. While each content type has its pros and cons, the simplest type of content to create (and consume!) Long wait times did factor in, but speed of service was a distant second to the quality of service these customers were offered.
Comm100
MAY 20, 2020
Today’s consumer wants choice. Worse still, if a customer reaches out on one channel, and then another, the agent has to spend time trying to find all the relevant information and piecing together the story from different channels. This slows down resolution speed and leads to much longer wait times. White Paper.
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