LiveChat

NOVEMBER 16, 2018

Good content is not just a formidable marketing tool, it’s also a great starting point for sorting out customers’ problems with your product. Content may be of many different types – blog posts, videos, white papers, case studies, and more. No one ever said that having a customer care number was a necessity to run a business!

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Their response time was excellent.

Social Media 87

Social Media Self Service Customer Service Marketing 87

Comm100

APRIL 6, 2020

To help convert these customers, you need to be accessible wherever they are, including live chat, email, SMS, and social media. Very few customer service teams can provide 24/7 support, yet today’s consumers are more demanding than ever when it comes to response times outside the 9-5 window. White Paper.

Omni-Channel 130

Omni-Channel Customer Engagement Engagement Chatbots 130