Remove Consumers Remove Return on Investment Remove ROI Remove Wireless
article thumbnail

2022 Energy & Utilities Outlook

West Monroe

The utility business model is changing in response to political, environmental, consumer, and cybersecurity pressures. A key to structuring agreements between utilities and wireless carriers is acknowledging that they have two different business models and primary service needs. An increasingly connected energy-and-utilities ecosystem.

article thumbnail

Preparing for the Connected Customer

Alliance by IFS

Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

With a focus on digital marketing, he is passionate about helping small businesses grow and achieve a positive ROI from all their marketing efforts using common-sense marketing and modern tools. Ryan Carson is a Web Administrator for Refresh Cartridges , a Printer and Computer Consumables Supplier, based in Devon, UK. Mark Harrington.

article thumbnail

How to Improve NPS: 7 Proven CX Strategies

Pointillist

However, it can be time consuming to manually add metadata like customer profile information to NPS survey data. For example, a wireless provider can use information such as store number, visit date, time of transaction, device number and salesperson ID to analyze each customer’s post-visit feedback.

NPS 79
article thumbnail

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Michel Falcon Experience

But then Verizon wireless called and said, will you help us build training materials for western western region for a retail, uh, stores? Why is it as consumers, we go to a restaurant or a hotel or a printing shop and we get a bad experience? What is the return on investment here? What is the Roi of this?