Uniphore
JANUARY 21, 2022
Healthcare consumers are overwhelmed and frustrated. However, compared to the broader consumer marketplace, the healthcare industry lagged in digital adoption and implementation. According to the Kaiser Family Foundation (KFF), 52 percent of members found it too complicated to complete an insurance application on their own.
PK
APRIL 16, 2020
Post-recession demand from consumers for greater transparency, mobility and digital connectivity has driven advancements, but risk management, compliance and cost optimization remain top concerns for today’s banks. The post Consumer demand driving advancements in financial services appeared first on PK. About the author.
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TechSee
AUGUST 14, 2018
While effective, the IDSS flow has a major weakness – it relies heavily on input generated by the consumer, which is highly subjective and often error-prone. In customer service, it helps the IDSS see the problem, as a virtual agent.
NICE inContact
NOVEMBER 16, 2018
When it comes to reducing expenses within contact center operations, one of the best ways to do so is to reduce the amount of time that live agents spend on the phone. With that being said, one of the biggest time-consumers of live agent minutes comes from repetitive and tedious data gathering.
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Interactions
JANUARY 16, 2020
Consumers are more connected than ever before. But, once I got to the doctor’s office, I was asked to resubmit my insurance information because the new booking system and current patient system were not integrated. . And it has worked, to an extent. I now have the capability to schedule a doctor’s appointment through an app.
TechSee
FEBRUARY 12, 2018
Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Users can capture and create immersive 360° virtual reality tours of any space from a smartphone. · . Virtual Customer Assistants. Mantis Vision.
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