Ecrion

JULY 22, 2019

Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

transcosmos Information Systems

JULY 24, 2016

Regardless of the industry your business belongs to, there’s no denying that customers are and will always be your company’s lifeline. Thus, providing superb customer service support should be on top of your priorities. With the continuous technological developments we have today, consumer behavior changes as well.

Industry 48

Industry Customer Service Telecommunications e-support 48

Comm100

AUGUST 24, 2016

People don’t typically switch service providers just to spice up their lives; if they use, for example, an auto service center that’s skilled, efficient, convenient, and within their budget, they’ll stick to them forever. The same goes with online retailers (once you go Amazon.com, you don’t go back).

Customer Service 120

Customer Service Social Media Customer Service Representative Multi-Channel 120

ModSquad

SEPTEMBER 19, 2019

Along with pointing customers to the information they need and answering their most pressing questions, the ability to appropriately respond to their complaints can mean the difference between success or failure for your business. Consider, for example, these customer service metrics from Qminder : Businesses in the U.S.

Strategy 59

Strategy Poor Customer Service Customer Service Strategies Customer Service Representative 59

ModSquad

SEPTEMBER 19, 2019

Along with pointing customers to the information they need and answering their most pressing questions, the ability to appropriately respond to their complaints can mean the difference between success or failure for your business. Consider, for example, these customer service metrics from Qminder : Businesses in the U.S.

Strategy 40

Strategy Poor Customer Service Customer Service Strategies Customer Service Representative 40

GetFeedback

DECEMBER 21, 2018

Customer retention statistics: More than 6 in 10 U.S. consumers say that their go-to channel for simple inquiries is a digital self-serve tool such as a website, mobile app, voice response system or online chat. billion per year due to avoidable consumer switching. American Express ). companies lose $136.8 CallMiner ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Service Untitled

NOVEMBER 8, 2010

Amazon and Netflix are just more examples of consumers using self-service. The same holds true for a trip to Wal-Mart, K-mart, or many other retail stores where self-service is offered. The same holds true for a trip to Wal-Mart, K-mart, or many other retail stores where self-service is offered.

Self Service 42

Self Service Customer Service Hospitality Banking 42