Comm100

JUNE 13, 2018

Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. While the Friday after Thanksgiving has been known as the unofficial start of the shopping season, 4 in 10 consumers begin holiday shopping before Halloween, and as much as 12.2 percent begin shopping before September.

Tips 130

Tips Self Service e-support Social Media 130

Ecrion

JULY 22, 2019

In it, we’ll fill you in on some of the best ways to improve your customer service training — and increase revenue, customer retention, brand recognition , and more as a result. Personalized, one-to-one communication with real people is absolutely essential to customer retention and loyalty.

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

ShepHyken

FEBRUARY 19, 2023

Each week, I read many customer service and customer experience articles from various resources. Their success stems from the ability to deliver exceptional customer experiences and develop innovative products and services that customers can’t get anywhere else. Here are my top five picks from last week.

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62

ShepHyken

JULY 9, 2018

(I especially like the first one, which is to treat new customers better than your loyal customers.). Poor Customer Service Costs UK Businesses £37 Billion by Stephanie Liais. 6 Tips For Delivering The Best Customer Service Possible by Himanshu Agarwal. And AI is changing the customer experience!

Poor Customer Service 84

Poor Customer Service Customer Service Infographics Travel 84

Team HGS

NOVEMBER 21, 2017

Quick and easy resolution during the installation is critical because, according to recent research by market research firm Parks Associates, only 33% of consumers who encountered problems during product set-up will purchase a similar product from the brand again. Customer Experience. Future Outlook. Wed, 11/22/2017 - 10:56.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

ProProfs Chat

SEPTEMBER 13, 2019

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. No matter how many customer support teams and employees you have, these customer support strategies can apply to you. .

Customer Service 55

Customer Service Omni-Channel Net Promoter Score Knowledge Base 55