Consumers Customer Care eBook Virtual Agent 
Interactions
AUGUST 29, 2022
Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. . But what’s next? We need to think bigger.
Interactions
MAY 14, 2020
From conducting more business over video meetings, to doing more shopping via apps and over the phone, people’s behavior and perspective of virtual interactions has changed for good over the past few months. Changing Consumer Behavior. This month, we investigated just how much consumer behavior has changed since the pandemic.
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Interactions
JUNE 25, 2020
The pandemic has accelerated the shift in consumer behavior. It takes decades to change consumer behavior, but this pandemic has done it in a matter of weeks. It has forced consumers to put aside whatever hesitations they had with online shopping and embrace it with both arms. Virtual Agents can help.
Interactions
MAY 28, 2020
As governments plan a phased approach to open up businesses, consumers are both excited and cautious about their safety and welfare. If customer experience surpassed brand and product in terms of importance to buyers in the past decade, empathy and care is certainly going to be the theme of the next few years. ” .
Comm100
FEBRUARY 16, 2018
Remove agent pain points by collecting feedback to see what systems could be improved so that agents will come across less friction when serving customers. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success. Social Messaging Will Gain Renewed Importance.
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