Interactions
AUGUST 29, 2022
Virtual agents have come a long way. When technology falls flat, so does the relationship between a brand and consumer. . Secondly, we can expect the future of enterprise virtual assistants to expand capabilities for greater benefits to the business and the customer (and the agents). But what’s next?
Uniphore
JANUARY 21, 2022
Healthcare consumers are overwhelmed and frustrated. However, compared to the broader consumer marketplace, the healthcare industry lagged in digital adoption and implementation. With conversational artificial intelligence (AI) and automation. Conversational AI and automation can solve many self-service woes. Download the Article.
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Interactions
MAY 14, 2020
From conducting more business over video meetings, to doing more shopping via apps and over the phone, people’s behavior and perspective of virtual interactions has changed for good over the past few months. Changing Consumer Behavior. This month, we investigated just how much consumer behavior has changed since the pandemic.
Interactions
JUNE 25, 2020
The pandemic has accelerated the shift in consumer behavior. It takes decades to change consumer behavior, but this pandemic has done it in a matter of weeks. It has forced consumers to put aside whatever hesitations they had with online shopping and embrace it with both arms. Virtual Agents can help.
Interactions
SEPTEMBER 23, 2021
As a result, many consumers are now worried about falling further behind in their bills and payments, without the safety net of extended payment moratoriums. The signals that many individual consumers and households were in for a rough time were strong. The Current Challenge. “These periods of forbearance will eventually end.
Uniphore
JUNE 10, 2021
In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. By automating common yet time-consuming, tasks companies can make their existing systems work smarter–no codes required. 0% Security issues with Agents at Home.
Interactions
MAY 28, 2020
As governments plan a phased approach to open up businesses, consumers are both excited and cautious about their safety and welfare. Consumers want to know how their favorite brands handled the first few months of the pandemic – were they able to maintain business continuity? Are you ready for AI or Virtual Agents?
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