InMoment XI

FEBRUARY 12, 2024

By amalgamating data from sources like sales, marketing, and customer support, integrated CX provides a holistic perspective, enabling organizations to understand customer behavior and preferences more thoroughly. Break Down Data Silos Overcoming data silos is a critical aspect of integrated customer experiences.

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. Customer Knowledge (ways of understanding customers).

Customer Care 66

Customer Care CRM Customer Experience CEM 66

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . Its CX consultants and implementation teams help you run your CX program so you can focus on driving results. Take a look. SurveySensum . Best features.

Multi-Channel 52

Multi-Channel Analytics Analysis Touchpoint 52

Thematic

JUNE 13, 2023

More businesses aim to capture Voice of Customer (VoC) data each year. But only 14% of marketers feel customer experience is their strongest company trait. You already know you need an amazing customer experience (CX) to keep retention high. How Do Voice of Customer Tools Work?

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

Lumoa

APRIL 3, 2018

Whom would you consult if you were choosing a hairdresser's saloon or a new car to buy? 83% of customers would trust recommendations from the people they know : colleagues, family, friends, etc. The Net Promoter: what is it? The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty.

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySparrow

MARCH 21, 2023

You can only “sweeten the deal” for your customers by offering a superior B2B experience. It is typically measured with the help of surveys that customers receive after buying your product or interacting with a support agent. If your CSAT scores are high, it means that you are able to meet or surpass customer expectations. #2.

B2B 52

B2B Customer Journeys Customer Experience B2C 52