Remove Connections Remove Loyalty Remove Loyalty Programs Remove Wireless
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Customer retention in the telecom industry – new thinking

TechSee

To reduce churn and improve loyalty, telcos are utilizing a number of strategies: Loyalty programs. When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers.

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Customer Satisfaction Best Practices: Insights for Marketing Experts

SurveySensum

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. By doing these, you can see a direct boost in customer satisfaction.

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Marketing predictions CMOs need to consider in 2018

Alida

CMOs now have a mandate to improve the customer experience (CX), and a big part of this includes optimizing ad spend and reinvesting in high frequency, emotionally rich, connected experiences. For marketers looking to make an impact in 2018, a focus on customer preferences and establishing a real connection is essential.

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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

We have to continue to support the voice network, and that connection is super important. I think the lines are blurring between the business phone and your personal phone to become just one channel, and it’s a very easy way to connect. So what is the connection between an agent and a customer? It’s getting bigger.

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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

We have to continue to support the voice network, and that connection is super important. I think the lines are blurring between the business phone and your personal phone to become just one channel, and it’s a very easy way to connect. So what is the connection between an agent and a customer? It’s getting bigger.