Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Retently

MAY 31, 2024

The Connective Tissue of a Company The first non-technical hire you make needs to be in Customer Success. Customer Success is the bridge between what your company does and what your customers need you to do. Customer Feedback : Regularly gather customer feedback through surveys and direct interactions.

Customer Success 146

Customer Success Management Net Promoter Score Feedback 146

Kustomer

MAY 13, 2022

Another important reason you should both collect and act on customer feedback is that it can improve customer retention. Retaining customers costs less than acquiring new ones, and even a 5% increase in your customer retention levels can lead to a 25% or more increase in your profits. .

Feedback 98

Feedback Strategy Social Media CRM 98

Kustomer

NOVEMBER 3, 2022

To meet this expectation, companies have to be forward-thinking about their customers’ wants and needs to get ahead of the curve — they need to be providing proactive customer support. What is proactive customer service and how is it different from reactive customer service? Give agents the right tech.

Self Service 98

Self Service Effort Score Omni-Channel Chatbots 98

Kustomer

APRIL 13, 2022

This can complicate the customer support process, but it also has its advantages, allowing you to seek customer feedback. . There are also many valuable tools at your disposal that you can use to build a strong customer service strategy. CRM software connects customer service with sales and marketing.

Self Service 94

Self Service Customer Service Chatbots Omni-Channel 94

Comm100

FEBRUARY 5, 2018

From the rubble, a new dynamic emerged (the same one we know so well today): organizations spoke to customers and customers held the power to reply. Businesses that listened to and connected with customers online were rewarded with consumer engagement in the form of clicks, mentions, subscriptions and more. PR Software.

Social Media 124

Social Media CRM Self Service Software 124

NobelBiz

APRIL 27, 2021

Customer relationship management is at the forefront of all business debates. Overall, retaining existing customers is much more lucrative than attracting new ones. But the questions remain, how do you keep your customers happy? How can a contact center solution enhance customer loyalty?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52