ShepHyken
SEPTEMBER 26, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
ShepHyken
SEPTEMBER 5, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
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ShepHyken
APRIL 18, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and experience keynotes and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.
ShepHyken
NOVEMBER 17, 2017
Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Your brand must consistently engage with customers on the platforms and channels that are available at the time.
ShepHyken
APRIL 30, 2018
(No Jitter) Recent Five9 survey data shows digital consumers, regardless of age, still want to talk to customer service agents. It’s still the number one way customers connect with the companies they do business with. They can be quicker and more convenient for a customer to interact with a company.
ShepHyken
FEBRUARY 14, 2018
Be sure to say something that truly connects with the customer. So, maybe the customer isn’t spending twice as much. I know that sounds so basic, but you can’t believe how few people send thank you notes. That said, the “snail mail” note has more impact than an email or text.
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