ShepHyken

SEPTEMBER 5, 2023

I’m talking about a result that does three things: The customer’s problem, issue or question is resolved or answered. Happiness leads to confidence It’s the second point of this answer that is most important, and it is where some companies fail. Connect with Shep on LinkedIn.

Customer Service 83

Customer Service Customer Service Training Customers Interaction 83

ShepHyken

SEPTEMBER 26, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 135

Customer Service Social Media Customer Service Training Training 135

ShepHyken

NOVEMBER 17, 2017

Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Your brand must consistently engage with customers on the platforms and channels that are available at the time.

Customer Engagement 81

Customer Engagement Engagement Hotels Advertising 81

ShepHyken

APRIL 30, 2018

It’s still the number one way customers connect with the companies they do business with. I don’t disagree, but some companies and their customers are finding other channels are just as powerful, if not even more so. They can be quicker and more convenient for a customer to interact with a company.

Net Promoter Score 81

Net Promoter Score Customer Service Self Service NPS 81