Connections Customer Confidence Customer Service Strategies Loyalty 
ShepHyken
APRIL 18, 2023
The consistency of Amazon getting it right, fast service, value in the Prime membership (which includes free shipping) and frequent communication updates fuel that confidence. And confidence turns into trust – which can turn into repeat business and even customer loyalty. Connect with Shep on LinkedIn.
ShepHyken
NOVEMBER 17, 2017
Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Your brand must consistently engage with customers on the platforms and channels that are available at the time.
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