NobelBiz

FEBRUARY 27, 2024

A well-calibrated IVR system is the cornerstone for intelligent contact center automation. Predictive Dialers Predictive dialers are a boon for outbound call efficiency, automatically dialing numbers from a list and connecting agents to live calls. RELATED ARTICLE What is IVR?

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. This could affect call and connection quality. USB connection.

Tips 86

Tips Guidelines Contact Center Software Contact Center 86

UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. This could affect call and connection quality. USB connection.

Tips 72

Tips Guidelines Contact Center Software Contact Center 72

TechSee

SEPTEMBER 3, 2019

In other words, physical proximity is largely meaningless on a hyper-connected planet. Constant communication and collaboration between agents to address emerging customer experience issues delivers both better service and enhanced employee experience. Fewer Calls, Superior Skills.

Contact Center 84

Contact Center Self Service Contact Center Software B2C 84

ShepHyken

APRIL 28, 2020

Humanize the Customer Experience. How to Stay Connected in a Remote Economy. They discuss strategies for adapting to a remote workforce and ways to humanize a digital customer experience. This will help teams stay connected while being physically distant. Shep Hyken interviews Rowan Trollope, CEO of Five9.

Contact Center Software 64

Contact Center Software Contact Center Innovation Communication 64

Playvox

MAY 2, 2023

Support Remote Work Moving to a cloud contact center makes it easier for your agents and managers to work outside the office — free from the on-premises network. Supporting remote work in your customer service center is key to a positive employee experience.

Contact Center 52

Contact Center Omni-Channel Gamification Contact Center Software 52

NobelBiz

APRIL 5, 2022

Implement a successful strategy IVR Customers frequently describe a disappointing experience as a result of an inefficient Interactive Voice Response (IVR) system that provides unclear alternatives, routes their call to the incorrect persons, or misinterprets their input. It provides an omnichannel, native, and mobile experience.

Contact Center 52

Contact Center Call Center How To First Call Resolution 52