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Call Center optimization: Tools and best practices to increase performance

NobelBiz

A well-calibrated IVR system is the cornerstone for intelligent contact center automation. Predictive Dialers Predictive dialers are a boon for outbound call efficiency, automatically dialing numbers from a list and connecting agents to live calls. RELATED ARTICLE What is IVR?

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Moving To A Cloud Contact Center: Preparation Is Key

Playvox

Support Remote Work Moving to a cloud contact center makes it easier for your agents and managers to work outside the office — free from the on-premises network. Supporting remote work in your customer service center is key to a positive employee experience.