Connections Contact Center Software Customer Care Employee Experience 
TechSee
SEPTEMBER 3, 2019
Team-based service models are growing in popularity, enabling a more holistic approach to customer care, and the ‘free agent’ of the near future will need to rely on constant support from colleagues, as well as ‘always on’ digital resources and agent decision support tools that cover the widest possible ranges of devices and customer issues.
Playvox
MAY 2, 2023
Support Remote Work Moving to a cloud contact center makes it easier for your agents and managers to work outside the office — free from the on-premises network. Supporting remote work in your customer service center is key to a positive employee experience.
NobelBiz
APRIL 5, 2022
Implement a successful strategy IVR Customers frequently describe a disappointing experience as a result of an inefficient Interactive Voice Response (IVR) system that provides unclear alternatives, routes their call to the incorrect persons, or misinterprets their input. Customer input is critical for this.
Expert insights. Personalized for you.
84 
Let's personalize your content