CSM Magazine

MAY 4, 2021

The specialist contact centre provider Connect Assist has launched Sign Assist; UK’s first one-to-one signing service delivered by deaf native British Sign Language (BSL) users. terptree have been on hand and advising the team throughout the process.

Connections 52

Connections Video Banking Training 52

CSM Magazine

NOVEMBER 19, 2018

Also expect to see a further merger between digital and customer service teams – particularly as organizations acknowledge that truly joined-up customer journeys now demand seamless and personalised support across all key customer touch points, whether that’s digital, contact centre or in physical locations.

Trends 88

Trends Customer Experience Social Media Self Service 88

CSM Magazine

SEPTEMBER 5, 2019

Northern Powergrid , the company responsible for the electricity network that powers everyday life for more than 8 million people across the North East, Yorkshire and northern Lincolnshire, has launched a new service to help customers who are British Sign Language users get the information they need about an electricity connection or power cut.

Video 40

Video Connections Innovation Communication 40

Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

Call Center 40

Call Center Contact Center Insurance Technology 40

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. BugHerd provides top-notch services for bug tracking and website feedback. Launched in 2004, Campaign Monitor is an email marketing platform catering to businesses of different sizes.

Company 10

Company Innovation Self Service Culture 10

SmartMessage Blog

NOVEMBER 20, 2019

Many brands made investments to interact with their audiences directly to deliver quick information, accelerate sales stages, and run customer service activities. 7/24 available, chatbots help users like virtual assistants replying to instant questions. Sephora was one of the first brands to launch chatbots.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49