Pointillist

SEPTEMBER 10, 2020

In this post, I’ll discuss how organizations are using customer journey orchestration to improve personalization decisions across all channels and touchpoints, enhance CX and achieve their business goals. For example, a telecommunications provider might promote new mobile phones for a customer who is due for an upgrade.

Customer Journeys 128

Customer Journeys Touchpoint Interaction Net Promoter Score 128

SurveySensum

JUNE 29, 2023

Brand Example: Link Net, a telecommunication company , faced a wave of customer complaints regarding slow internet speeds and intermittent connectivity issues. Create a Seamless Customer Journey: Ensure a smooth and positive experience at every touchpoint. Recognizing the urgency, their customer service team sprang into action.

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Wootric CX Blog

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. ” His specialties are NPS, CES, CSAT and text analytics, and he helped build, manage, and scale Wootric’s customer success and support programs from scratch.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), This year’s crop of candidates was quite competitive. Nominees are rated based on their capabilities, results, and client feedback.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Bold360

DECEMBER 1, 2016

Enterprises today must aggregate legacy applications, customer data and content, and break down organizational silos to innovate the digital customer experience to gain digital agility now and sustainable competitive advantage with one-to-one customer relationships. Elizabeth Venafro. Christiano Ferraro. ChristianoAFerr.

Software 40

Software Customer Experience Company CRM 40

Retently

APRIL 11, 2019

Every business, be it a one-man band or an enterprise, is aware that proactively listening to customers and responding to their needs can translate into a huge competitive advantage. For instance, imagine a company that has an NPS® rank of 50 (60% Promoters, 10% Detractors and 30% Passives). Example of email NPS survey.

NPS 87

NPS Survey Multi-Channel Chatbots 87