InMoment XI
MAY 31, 2022
In the post-acquisition phase, Customer Success and Support own certain customer touchpoints, and are likely already gathering feedback about them from customers. These touchpoints may include the end of the onboarding cycle in SaaS , order delivery in ecommerce, a customer support interaction. SaaS example by InMoment.
CSM Magazine
MARCH 21, 2023
Post-purchase support is an integral feature of digital marketing which all e-commerce stores should consider. Integral part of e-commerce When purchasing something online, help should be available if needed. However, not all businesses provide the same level of after sales support. So, how does it work?
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CSM Magazine
OCTOBER 21, 2020
While it pays off to concentrate on keeping your existing customers and boost brand loyalty, gaining new ones is the key to growing your eCommerce business. But how do you find fresh customers for your e-store? Product descriptions and images are the core of every eCommerce website. Focus on Product Images and Descriptions.
Kayako
SEPTEMBER 14, 2018
If you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses large and small. After all, more than 41% of the consumers we talked to said they prefer live chat over email, phone, and social media support. That’s where live chat comes into play.
Magellan Solutions
JULY 20, 2021
E-commerce. E-commerce titans like Alibaba and Amazon forever changed the landscape of the retail industry, letting consumers purchase everything from electronics and clothing to household items with the click of a button. They aid companies for them to have a competitive advantage. eCommerce Logistics.
West Monroe
SEPTEMBER 17, 2023
Consider an e-commerce company that sells fashion apparel. Determining this correctly can help solidify your sustainable competitive advantage for years to come. Sales support organizations, historically cost sensitive, have been leading the charge to adopt AI technology in efforts to automate highly administrative tasks.
CSM Magazine
JUNE 12, 2020
Emergent technologies have forever changed traditional customer service support. The IMA’s Statement on Management Accounting (SMA) Value Chain Analysis for Assessing Competitive Advantage (issued in March 1996) states, “The value chain approach for assessing competitive advantage is an integral part of the strategic planning process.
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