Doug Leather

APRIL 23, 2014

Also, stock market performance was higher and there was lower performance volatility. In fact, Customer Experience and Sustainability should go hand in hand – one without the other is indicative of opposing forces. We can therefore conclude that sustainability makes good business sense. Your thoughts?

Customer Centricity 46

Customer Centricity Competitive Advantage Government Customer Relationship Management 46

Natalie Petouhof

JUNE 9, 2015

It is especially important as the shift to digital marketing and commerce as well as mobile interactions brings a massive transformation to how brands and organizations engage prospects and customers. There are many points along the customer experience journey where something could “fall through the cracks” and not meet expectations.

Report 40

Report Management Multi-Channel Competitive Advantage 40

Storyminers

JULY 6, 2020

Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. That’s where revenue growth management (RGM) comes in. This exercise should include segmenting customer accounts into groups that reflect their priority to the organization’s vision and growth strategy.

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. That’s where revenue growth management (RGM) comes in. This exercise should include segmenting customer accounts into groups that reflect their priority to the organization’s vision and growth strategy.

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. That’s where revenue growth management (RGM) comes in. Well-coordinated go-to-market teams, equipped with insight, can deliver more. Are we selling the right products to the right customers at the right times?

Strategy 52

Strategy Management Sales Government 52