CSM Magazine

OCTOBER 25, 2023

Comprehensive training is essential for effective customer engagement. Comparisons : Being able to compare and contrast with similar products or brands. Potential Issues : Awareness of common customer concerns or misconceptions. Non-verbal communication is an essential skill for sales professionals.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

CSM Magazine

AUGUST 10, 2017

We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities. A great example is Bauer Media Group, which manages a global portfolio of more than 600 magazines including Heat and Empire, over 400 digital products and 50 radio and TV stations including Kiss and Magic.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

ProProfs Chat

AUGUST 8, 2019

. “Make a customer, not a sale.” The quote reminds me of why a brand needs to focus on building a long-term relationship with its customers, rather than just treating them as a sales opportunity. No doubt, sales are important. Regular, stable sales are much more important any day. Taste Issues.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

Bold360

DECEMBER 1, 2016

. “The biggest mistake companies make evaluating and purchasing customer care software is…” Not utilizing the power of their CRM! CRMs are under-utilized for customer retention. That being said, the vast majority of CRMs are perfectly suited towards customer retention. Why does this happen? Matthew Morgan.

Software 40

Software Customer Experience Company CRM 40

Currency Alliance

AUGUST 16, 2019

But a baby formula brand may gladly buy the seats off you, if it helps them secure ongoing sales from those customers during the baby formula phase of child rearing. That’s a great start, but what percentage of P&G’s customers are likely to download that app? Customers’ patience seems sure to wear thin.

Loyalty 40

Loyalty Brands Loyalty Programs Airlines 40