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Do Your Customers Trust You? Here Are Four Secrets to Discover What They Really Think

Beyond Philosophy

But, also, these things are true about people’s trust in your life or customers on your sales reports. But, again, the comparison of direct measures is the most useful and not necessarily as raw data itself. . Is it the language they use when talking about you or what they do when you aren’t around?

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Tipping Point Pressure: 60% Of Customer Service Managers Say This Will Be the “Toughest Winter Yet”

CSM Magazine

The data also revealed that nearly half (44%) of customer service managers feel that C-SAT scores have been difficult to maintain in the last 3 months in comparison to before the pandemic. This was closely followed by staff shortages and falling sales.

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Consumer Protection Laws and Your Business

CSM Magazine

When two farmers haggled over the sale of a dairy cow, the buyer knew not to rely on the seller’s claims that the cow produced milk. For example, if your store advertises a product for sale, you must have a sufficient supply of the product in stock to meet anticipated demand. Laws prohibiting deceptive advertising.

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How to Self-Audit Your Company’s Customer Experience

CSM Magazine

I recently had a conversation with a business leader stating he was overwhelmed with too many “shiny objects” and that since his sales were steadily increasing, he knew things were “good,” but didn’t know where to focus to “be better than good.”. This is not a best-practice comparison. Do your customers value your competitors’ efforts?

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Our Competition is Beating Us Despite the Fact We Are Better Than Them

Beyond Philosophy

It is a complicated purchase, so we looked at a magazine called Which? Now, many of the “other” stats were probably pretty important, but this was one that I could understand, so it was my metric for comparison. My wife Lorraine and I were looking at travel insurance. So, for example, Which?

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10 Reasons Why You Should Use Video Ads to 10 X Your Customer Service

CSM Magazine

Video ads can help you improve your customer service by leaps and bounds (in comparison to traditional means.). Similarly, if you are announcing a partial sale at a large retail store, a video can explain the products that are being offered on discount. They boost sales. They’re personal.

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Three Highlights from the 2023 Decision Makers’ Guide

CSM Magazine

This change has been mirrored in the increased number of automated and self-service payment options now available for contact centres, online and remote sales operations. As a self-service option, IVR provides 24/7 secure payment options and reduced costs in comparison to agents taking payments.