GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Retently

JUNE 28, 2022

After you’ve reviewed a Promoter’s feedback, reach out to them directly and tell them how much you’d appreciate them sharing their thoughts with others: If you’re an upcoming startup with entrenched competitors, ask if they could upvote you on comparison websites like AlternativeTo or G2Crowd.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs.

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JUNE 1, 2023

Factors to Consider while Benchmarking NPS in Retail When done correctly, NPS can yield fruitful results and enhance customer experience. Industry Comparison: When benchmarking your NPS, it is essential to consider your industry. Each industry has its unique characteristics, customer expectations, and competitive landscape.

NPS 52

NPS Retail Effort Score Net Promoter Score 52

BirdEye

APRIL 7, 2023

Regularly assess how your sales revenues are performing in comparison to your losses. Customer retention rate As much acquisition is important, retention is cheaper and more substantial in the long term. It’s easier to retain customers than to acquire new ones. Regular cadence.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52