ShepHyken

JANUARY 25, 2021

Something that customers consider more important than even their time. 5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. My Comment: I believe that every company – in any industry – could do well to have a “hospitality mentality.” Their core beliefs. How will CX evolve in 2021?

Customer Service 156

Customer Service Guest Experience Loyalty Programs Hospitality 156

Eptica

JULY 29, 2020

Tags: Jeanne Bliss, CX, Make Mom Proud, Eptica, Enghouse, Customer experience, Customer Service, empathy, Alaska Airlines, Dorchester Collection Categories: Best Practice.

Customer Experience 98

Customer Experience Case Study Airlines Guest Experience 98

LiveChat

FEBRUARY 15, 2016

In today’s post I am going to show you one of the most famous examples of creating an extraordinary customer experience. You’ll learn how The Walt Disney Company hires right people and train them. Their secret lies in Disney’s training process which begins even before a new cast member is hired.

Customer Service Training 28

Customer Service Training Training Customer Service Exercises 28

ShepHyken

SEPTEMBER 4, 2023

With a strong emphasis on hospitality, hotels have mastered the art of creating a welcoming environment and exceeding guests’ expectations. For companies aspiring to enhance their customer service, the hotel industry offers valuable insights and strategies that can be adopted across various sectors.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

AUGUST 1, 2022

Customer Service Teams Are a Brand’s Best Ambassadors by Patti Crume. SmartBrief) Frontline service employees are often a consumer’s first human interaction with a company. Linkedin Pulse) The Ritz-Carlton Hotel Company carries an experience excellence mystique. Want to “deliver delight” to your customers?

Customer Service 70

Customer Service B2C B2B Guest Experience 70

ShepHyken

FEBRUARY 25, 2019

(CeoWorld Magazine) Brand Keys 24 th annual Customer Loyalty Engagement Index ® (CLEI), conducted by the New York-based brand engagement and customer loyalty research consultancy has definitively identified “loyalty” as a profit-generator for brands that know how to create it and market it. It drives repeat business and loyalty.

Customer Service 88

Customer Service Guest Experience B2B B2C 88

ShepHyken

SEPTEMBER 24, 2018

Tom Reilly Training) Hilton is known for their award-winning guest experience. The employees are well trained and empowered to act. HubSpot) If happy customers, steady growth, and a clean conscience sound good to you, you might like HubSpot’s Customer Code. How to Add Unexpected Value by Paul Reilly.

Customer Service 87

Customer Service Contact Center B2B Guest Experience 87