Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale.

Gamification 79

Gamification Contact Center Average Handle Time Employee Engagement 79

Playvox

APRIL 11, 2023

Managers should make it clear how their team’s work impacts the customer journey and, ultimately, the long-term health of the company. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged. Related Article: How Gamification Can Help Call Centers Operate More Efficiently 5.

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Contact Center Employee Engagement Gamification Tips 63

Playvox

FEBRUARY 23, 2022

That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. One proven way to motivate your team is to drive engagement with gamification. Some of the reasons driving disengagement include pay, industry, management, and company culture.

Gamification 73

Gamification Contact Center Engagement How To 73

Playvox

AUGUST 15, 2022

Yet, many companies are touting the benefits of working in an office and pushing for a return. According to Gartner , 38% of Customer Service Representatives (CSRs) are disengaged from their jobs and 28% are neutral. Gamification in remote workforce training is one approach. But that’s not the whole story.

Contact Center 77

Contact Center Training Gamification eBook 77

Team HGS

NOVEMBER 21, 2017

The best way to describe AR is a blur between virtual reality and gamification. With increasing implementation, AR can go a long way in reducing customer effort involved in issue resolution and leading them towards the Right Answer Fast ™. Think Pokemon Go. Future Outlook.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

Retently

APRIL 5, 2024

It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home. Traditionally retail refers to the sale of goods and services through physical stores.

Retail 78

Retail Engagement Strategy Customer Experience 78

Playvox

MARCH 21, 2024

Definition of Agent Morale Agent morale refers to the overall satisfaction, motivation, and mental well-being of customer service representatives in a contact center. As noted above, a high level of morale among your customer service representatives directly translates to a positive customer experience.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90