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3 Performance-Boosting Benefits of Contact Center Gamification

Playvox

Is gamification the right choice for your contact center? That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale.

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Boosting Employee Engagement: 6 Tips for Keeping Contact Center Agents Motivated

Playvox

Managers should make it clear how their team’s work impacts the customer journey and, ultimately, the long-term health of the company. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged. Related Article: How Gamification Can Help Call Centers Operate More Efficiently 5.

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How to Drive Engagement with Gamification in Your Contact Center

Playvox

That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. One proven way to motivate your team is to drive engagement with gamification. Some of the reasons driving disengagement include pay, industry, management, and company culture.

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3 No-Fail Remote Workforce Training Techniques Top Contact Centers Use

Playvox

Yet, many companies are touting the benefits of working in an office and pushing for a return. According to Gartner , 38% of Customer Service Representatives (CSRs) are disengaged from their jobs and 28% are neutral. Gamification in remote workforce training is one approach. But that’s not the whole story.

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Trend 8: Virtual Reality, Augmented Reality, and 3D Holograms

Team HGS

The best way to describe AR is a blur between virtual reality and gamification. With increasing implementation, AR can go a long way in reducing customer effort involved in issue resolution and leading them towards the Right Answer Fast ™. Think Pokemon Go. Future Outlook.

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Retail Customer Experience: Strategies for Keeping Shoppers Engaged and Loyal

Retently

It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home. Traditionally retail refers to the sale of goods and services through physical stores.

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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

Well, Jeanne Bliss (a known authority on customer experience) talks about how you can do this with the five-competency model she used to coach Chief Customer Officers and C-Suite. Books on Customer Service Culture. For that to happen for your business, make sure that you have a great customer service culture in place.