CSM Magazine

OCTOBER 18, 2022

Here are fifteen ways a professional translation service can boost the customer experience. Meet customer preferences. A customer’s preference for their native language is often a deciding factor in whether or not they will do business with a company. Improve customer satisfaction.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Social Media Culture 52

ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

Self Service 61

Self Service Trends Customer Service Chatbots 61

ShepHyken

MAY 6, 2022

He shares how you can improve your customer service strategy and team to take advantage of the benefits an exceptional customer service function has to offer. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.

Customer Service 70

Customer Service Multi-Channel Omni-Channel Exceptional Customer Service 70

Kustomer

JUNE 8, 2021

If you’d like to improve your customers’ experience throughout the buyer journey, here are four important elements you should be incorporating in your e-commerce customer service strategy. Reduce Redundancies and Customer Friction. This is an area where you can really stand out from your competitors.

Customer Service 105

Customer Service e-support Self Service Omni-Channel 105

NobelBiz

APRIL 3, 2023

As businesses strive to provide exceptional customer experiences, call centers have become an increasingly important part of the customer service strategy. Contact centers are responsible for handling customer inquiries and complaints while providing solutions.

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

Retently

MARCH 18, 2024

Why Customer Service Survey Questions Matter In a time when gauging customer needs and expectations is fundamental, the role of customer service surveys comes into focus. Hence, they pose targeted questions and reflect the truthful image of your service from a customer’s perspective.

Survey 139

Survey Customer Service Strategy Effort Score 139

Magellan Solutions

APRIL 4, 2024

But these agents aren’t just ordinary customer service representatives. They’re highly trained and knowledgeable individuals who are well-versed in your products, services, and processes. Benefits of Using Live Chat Agents Live chat agents provide instant and personalized assistance to customers.

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52