Call Experts

JULY 27, 2023

Enhanced Customer Experience Call centers have played a crucial role in improving the customer experience by providing accessible, efficient channels for support. By centralizing customer interactions, contact centers have reduced response times, optimized resource allocation, and minimized customer effort, all while increasing productivity.

Call Center 52

Call Center Customer Service e-support Contact Center 52

NobelBiz

JULY 26, 2022

To do this, contact centers must simplify, model, and organize information, which is the goal of call scoring. Scoring is an increasingly popular tool in customer relations, but it is sometimes a little abstract. In this article, we answer the most important questions about call scoring and how they enhance call center performances.

Call Center 52

Call Center Effort Score Contact Center Telecommunications 52

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

NobelBiz

AUGUST 23, 2022

While we have entered the age of automation and digitization, many clients prefer communicating with a human agent over alternative methods of contacting businesses. It also ensures that each call adheres to your communication plan to meet your clients’ expectations better. Better communication to honestly reassure the consumer!

Call Center 52

Call Center Analytics Contact Center Self Service 52

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn: [link]. Website : [link]. Currently working at Qualtrics as a Sr.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

Once again we had a great group of nominees, making the scoring difficult for the judges. Our consultants have helped customers to achieve successes such as: Recommendation rate driven to 94 percent, 30+ percent increase in NPS®, 90 percent renewal rate, and 96 percent low or very low Customer Effort Score. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120