Communication Customers Document Virtual Call Center 
ViiBE Blog
MAY 13, 2021
Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.
Magellan Solutions
JUNE 29, 2021
This is the proper documentation of medical history. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. We act as a communication bridge between your healthcare facilities and your patients.
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Magellan Solutions
APRIL 5, 2021
This is the proper documentation of medical history. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. We act as a communication bridge between your healthcare facilities and your patients.
ViiBE Blog
MAY 4, 2021
Customer support has taken on new importance as customer interactions have moved away from physical stores to a digital marketplace. Customers expect the same level of service as in person, so it is crucial to measure your call center’s overall performance as well as your individual agents. How to measure it?
Magellan Solutions
AUGUST 5, 2021
Automated call distribution (ACD) . Real-time customer cards . Customized call queues. Real-time dashboard that monitors ongoing calls. Seamless call transfer mechanisms. Special routing plans to handle phone calls during holidays. Automatically bypasses wrong numbers, dropped calls, and busy signals.
ViiBE Blog
APRIL 30, 2021
Customer service is essential for any business. A negative customer interaction can spread by word of mouth , but so can a positive one. While traditional call centers have existed for decades, they lack some of the features of face to face interactions. How to use live video support for customer service?
ViiBE Blog
JUNE 1, 2021
For customer service, this logic also applies. Answer a customer’s query, and you’ve solved their problem for a day. Beyond merely saving your company on customer service personnel, customer self-service empowers your customers to find their own solutions. What is customer self-service?
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