Communication Contact Center Customer Service Strategies Customer Service Training 
ShepHyken
JANUARY 29, 2021
This week we feature an article from babelforce, a global cloud communications platform. They provide some tips and tricks to set your business up for success in the contact center. Daunting as it may appear, keeping your customers happy is an attainable goal — when you put your mind to it. Invest in your agents.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
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ShepHyken
AUGUST 16, 2021
How to Scale Customer Success Without Losing the Human Touch by Tyler Holmes. Built In Austin) Companies that scale too quickly are prone to losing one-to-one customer communication. As a result, prized customers feel lost or ignored when they most need help using a product or measuring success.
CSM Magazine
MARCH 31, 2022
Voice is the fastest form of human communication and has long been the backbone of the customer service industry. In this article, we will discuss the basics of voicebot technology and how it is changing the customer service industry. How are Voicebots being used in the Contact Center?
ShepHyken
MARCH 5, 2018
The Secret Lives Of Contact Center Agents by Sally Mellinger. Sharpen) Tucked away in a hidden corner of the internet, exists a forum that exposes what it’s really like to be a contact center agent. My Comment: Want to know some sure-fire ways to create a successful customer loyalty program?
ShepHyken
MARCH 18, 2019
Improving NPS for a Better Customer Experience by Kathy Doering. CustomerThink) Quality Assurance in the contact center is being used to improve NPS (Net Promoter Score) and overall customer experience. CX in 2019: Top Customer Experience Trends to Keep on Your Radar by Gavin James. Follow on Twitter: @Hyken.
Stella Connect
NOVEMBER 29, 2021
What matters the most when contacting customer service? #1: 2: Agent knowledge about products and services. #3: 4: Personalized communication and resolution. #5: 5: Agent tone and communication style. 3: Collecting Real-Time Customer Feedback. 1: Response time. #2:
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