Remove Communication Remove Competitive Advantage Remove Technology Remove Wireless
article thumbnail

Too Big To Care? Why Mega-Mergers Threaten Us

Beyond Philosophy

The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. Airlines, technology, retail (on and offline), and even hospitals have been merging over the past twenty years. The Communications Workers of America, the union for telecom workers, predicts a loss of 20,000 U.S. wireless landscape.”

Wireless 114
article thumbnail

Customer Satisfaction Best Practices: Insights for Marketing Experts

SurveySensum

By identifying pain points, enhancing communication, and anticipating future needs. Enhancing Communication Understanding your customer expectations enables you to communicate effectively using the right messaging, channels, and tone. By doing these, you can see a direct boost in customer satisfaction. And guess what?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Astea and Software AG Partner to Provide Field Service IoT Solution

Alliance by IFS

The availability of low-cost IoT sensors, higher bandwidth wireless networks, and more robust cloud computing infrastructure is moving traditional service delivery beyond simple break-fix models to predictive service. We give you the freedom to connect and integrate any technology—from app to edge. Service to Match Expectations.

article thumbnail

Advance from Personalization to Customer Journey Orchestration

Pointillist

Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Sometimes it makes more sense to reach out and communicate with a customer or group of customers at a specific point in a journey.

article thumbnail

Five strategies to improve customer experience in telecoms

TechSee

In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. It has also implemented customer-focused programs where staff support subscribers throughout their order journey, reducing complexity and improving overall communication.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. in Information Technology from Utah Valley University and M.S.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. in Information Technology from Utah Valley University and M.S.