ClearAction

JANUARY 8, 2024

Do they ensure value is increasing for customers whenever changes in the business are needed? If your answer is “no” to any of these questions, you’re under-using customer insights!

Customer Centricity 62

Customer Centricity ROI Policies Chief Customer Officer 62

TechSee

AUGUST 14, 2023

As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Think Customers

NOVEMBER 4, 2019

If you think about it in kind of a classic, business school 101-sense,” Goldsmith continues, “what you’re dealing with here is what is often referred to as a ‘mature product category.’”. The employee experience is what ultimately drives the sustainability of any customer experience,” Bradshaw says.

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

Wootric CX Blog

FEBRUARY 14, 2019

People refer to him as an iconoclast, skeptic, and change agent for his desire to bypass hype, solve business issues, and exploit customer opportunities with speed, creativity, and collaboration. Why we love David : He’s VP of Customer Insights at Ancestry.com. And we probably haven’t even got everything covered.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Lumoa

JUNE 22, 2021

Long track record with gathering insights and operationalizing improvements based on voice of the customer, establishing customer insight programs, and working strategically and operative with CX and customer journey management. How do we, which references do we use all of these things? How do we talk?

Customer Centricity 208

Customer Centricity Customer Experience Hotels Customer Journeys 208

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130