Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center
AWS Machine Learning
MARCH 29, 2024
In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time. For example, the following figure shows screenshots of a chatbot transitioning a customer to a live agent chat (courtesy of WaFd Bank).
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